Support

Support

Last updated: June 23, 2026

For help with CapitalProof Tax, contact our support team at [email protected].

This is the official support page for CapitalProof Tax. Users can contact us for help with the macOS app, CSV import, ledger review, issue cleanup, export files, privacy questions, and account or App Store review questions. We aim to respond within 2 business days.

If the email link does not open, send a message manually to: [email protected]

Support availability

• Support channel: email.
• Support address: [email protected].
• Expected response time: within 2 business days.
• Supported platform: macOS.
• Supported language: English.

What to include

To help us investigate quickly, include:

• Your macOS version and CapitalProof Tax app version.
• The screen where the issue happened: Import, Ledger, Problems, Exports, or Help.
• The exchange CSV format involved, without sending private keys, passwords, or seed phrases.
• A short description of what you expected and what happened instead.
• Any visible error message or the name of the export file that could not be saved.

File import and export support

CapitalProof Tax is designed to import user-selected CSV files and export user-confirmed PDF, CSV, and ZIP evidence packs. If a file cannot be imported or saved, include the file type, exchange name, and any visible error message.

Common support topics

• Creating a financial year project.
• Importing CSV files selected by the user.
• Understanding normalized ledger rows.
• Reviewing missing AUD values, unmatched transfers, and unknown classifications.
• Adding notes or marking issue rows as resolved or ignored.
• Exporting PDF summaries, accountant CSV files, full ledger CSV files, and ZIP evidence archives.
• Choosing a save location through the macOS save dialog.
• Clearing local project data from the app.

App Store review support

For Apple App Review or platform support questions, contact [email protected] and include the app name, version number, and a short description of the review question.

Privacy and data deletion

Imported files and exported reports may contain sensitive financial information. Do not email private keys, seed phrases, exchange passwords, or full unredacted financial records unless you are comfortable sharing them with support. To clear local app project data, use the Help & Legal screen inside the app and choose "Clear local project".

Data handling summary

CapitalProof Tax is intended to process user-selected CSV data locally in the app experience and generate user-selected exports. The app does not provide exchange, wallet, custody, trading, or tax filing services. Users choose which files to import and where exported files are saved.

Security reminder

Never send seed phrases, private keys, exchange passwords, bank passwords, or withdrawal-enabled API keys to support. CapitalProof Tax does not need this information.

Not tax advice

Support can help with app behavior, import issues, and export issues. Support cannot provide tax, legal, financial, or accounting advice. Review all exports with a qualified Australian tax professional.